01Our 30-Day Fit & Defect Guarantee
You are covered for 30 days from the delivery date. If your skin arrives with a manufacturing defect or does not fit the device it was made for, we will make it right with a free replacement or a full refund — your choice. There is no cost to you and no return shipping to arrange.
Covered issues include: a print defect (smudging, banding, a color or artwork error, peeling adhesive out of the package), a misaligned or mis-sized cutout that does not line up with your device's ports, screens, knobs, or buttons, and the wrong item being sent.
This guarantee is our firm commitment, not a discretionary favor. If your order falls into one of the covered categories above within the 30-day window, you get a replacement or refund — full stop.
- Print defects: smudging, banding, wrong colors, artwork errors, or adhesive that fails on arrival
- Misaligned or mis-sized cutouts that don't line up with ports, screens, knobs, or buttons
- Wrong item shipped
- Item damaged in transit (see the transit-damage section below)
02How to Claim a Replacement or Refund
Email elektronskins@gmail.com and include two things so we can approve your claim on the spot:
Once we have your order number and a clear photo, we confirm the issue and process your replacement or refund right away — you do not need to ship the defective skin back to us. Because the vinyl is removable without residue, you are welcome to keep or dispose of the original.
We reply to every claim within 1 business day.
- Your order number (from your confirmation email)
- A clear photo showing the defect or fit problem — for cutout issues, a photo of the skin on the device makes approval instant
03Made-to-Order: No Change-of-Mind Returns
Each skin is produced individually for the exact device you selected, so we do not accept returns or refunds for change of mind, buyer's remorse, ordering the wrong device model, or deciding you prefer a different design after production has begun. There is no restocking a one-off, made-to-order item, and this exclusion is firm.
Please double-check your device model and design selection before you order. If you are unsure which skin matches your gear, email us first — we are happy to confirm before anything is cut or printed.
This exclusion does not touch the guarantee above. A defect or a fit failure on our end is always covered; a change of mind is not.
04Application Issues: Re-Apply Before You Worry
Our vinyl is designed to be removed and re-applied cleanly, without leaving residue on your device. If you get a bubble, a slight misalignment, or lifting during application, gently peel the affected area back and smooth it down again — this resolves the vast majority of application problems.
An imperfect application is not a product defect, so it is not itself grounds for a refund. But if you have re-applied and still believe the skin is genuinely misaligned or defective, contact us with a photo and we will assess it under the Fit & Defect Guarantee.
05Damaged in Transit
If your order arrives damaged — a crushed mailer, a creased or torn skin — you are covered. Email elektronskins@gmail.com within the 30-day window with your order number and a photo of the damage (a shot of the packaging as well as the skin helps us file with the carrier).
We will send a free replacement. You do not need to return the damaged item.
06Order Cancellation
Because production starts quickly, you can cancel for a full refund only before your order is dispatched. Email elektronskins@gmail.com as soon as possible with your order number and we will cancel and refund in full if the order has not yet shipped.
Once an order has been dispatched, it can no longer be cancelled. At that point it is handled under the Fit & Defect Guarantee or the transit-damage terms above if anything is wrong with what you receive.
07How Refunds Are Issued
All refunds are issued to your original payment method through Stripe, our payment processor. We do not issue store credit in place of a refund unless you specifically ask for it.
Approved refunds are processed within 3 business days. After we process it, the funds typically appear on your statement within 5–10 business days, depending on your bank or card issuer — that final timing is set by them, not by us. We refund the full amount you paid for a covered item; US shipping is free, so there are no shipping fees to withhold.
08Shipping Coverage
We currently ship within the United States only, with free US shipping. Orders are dispatched within 1–3 business days and typically arrive in about 3–5 business days after dispatch. International shipping is coming soon but is not yet offered, so this policy applies to US orders.
This policy is governed by the laws of the State of Illinois, USA.
09Contact
Questions, claims, and cancellations all go to one place: elektronskins@gmail.com. Please include your order number so we can help immediately.
We aim to respond to every message within 1 business day.